Matt Textured | Real Kitchens

Real Customer Kitchen Reviews

Matt Textured Kitchens

Browse DIY Kitchens' kitchens, designed and installed in real homes by real people throughout the UK. All ordered online through our website. Read and watch their thoughts and experiences and also take a look at some of the photos they have sent us.

Showing 1 to 3 of 3 reviews

Cento Wenge

Rachel from Cambridge "Please find attached images of our Cento kitchen."

Cento Oak

UMAR from Leicester " This Cento Oak kitchen cost me 2133 for the units. The Duropal worktop was an additional 303 but I bought this from a 3rd party supplier and I paid a carpenter 160 to get the cuts done. I could have got them from DIY-kitchens but I found these slightly cheaper elsewhere and also I did not want them until the end of the installation as they are big, heavy and bulky and would just get in the way and likely to become damaged.

The kitchen units arrived on the specified date at 7pm and I had 48 hours to check it out. The free Yorkshire teabags and biscuits were a pleasant surprise and a nice touch. The only items that were missing and highlighted by the driver were 2 cutlery trays. The shipment was well packaged and also well labelled. This helped greatly when trying to determine if everything was present.

I found one error. I had asked for the wood grain to be horizontal on the peninsula back panel but in fact it was vertical. I raised a ticked on the website and this was very promptly answered. They apologized and dispatched the correct one within a week free of charge. The system of tickets for queries is superb as it allows full trace-ability of any issue and my tickets were even answered at 8am on a Sunday. That was very reassuring and impressive.

Once I fitted the kitchen I found one issue with the final base unit. The doors were aligned but the drawers were not. I checked the squareness and found both drawer fronts were not square. Once again I raised a ticket which was answered quickly. They apologized and manufactured replacements and couriered them to me all within a week.

I have to say that the customer service was fantastic. They were very responsive and sorted out issues quickly. I think buying a kitchen is not just about price and quality of the kitchen but also the support infrastructure. DIY-kitchens have a great customer support team for pre and post sales. The kitchen itself is well built and solid and looks great but please judge for yourself from my photographs.

I would definitely used DIY-kitchens again and I do not have any hesitation to recommend them to anyone. All in all the kitchen cost me almost 2600 and the appliances and sink/tap added another 800. The plumber charged an extra 250 to plumb the sink and gas hob (and some other jobs). Overall I am very pleased and saved a lot of money by buying from DIY-kitchens. "

Cento Graphite

Tahir - Bromley "After getting several quotes from the major retailers, i felt we would not be able to have the kitchen that we desired... until my wife discovered DIY-Kitchens from TrustPilot website.

We decided to give them a go... i spoke to a lady called Vicky in sales who requested, i send across itemised quote with designs across to her so she could create me a shopping basket based on a couple of kitchens from their range. This was not easy and for a novice like me, it felt daunting task. Vicky reassured me throughout the process, created me a shopping basket and only then i realised how much i could save. I was interested now.. very interested as the diy kitchen i wanted was 4k cheaper than Howdens, better looking and more importantly, what i wanted.

Vicky suggested some additional changes which saved me 2,000 and created a very usable kitchen. I even requested handles from an image which was not available... Vicky went out of her way to source them. I placed the order and as my house refurb project was running a little late, Diy kitchens had no problem changing dates for delivery which really helped our builders with space. Once the items arrived, we had everything. Not one item was missing. I selected the door fitted option for all units including base, wall, magic corner and larder units... perfect! I wanted a precise finish and yes i was very pleased.

The builder on site commented that the quality was the best he had seen and asked me how much i paid... when i told him, he was surprised and said he will be suggesting DIY Kitchens to his customers and his wife.

Quality of the units was far superior than the competitor, the assembled and door fitting service reduced my labour cost for install by 40%.

I have many jealous friends now :) "

Showing 1 to 3 of 3 reviews