James from Kent "
Last year my wife and I purchased a kitchen from your
company. We did so with a high degree of trepidation, as it meant
ordering on-line. The other factor we were worried about, was the fact
that your company is in the north of England whereas we live in the
south. We were worried about the distance, in case there were any problems with our order.
I have to say that although we felt we were taking a big chance
committing a significant amount of money, based on an on-line
transaction, we were very pleased with the product and your whole operation.
We took the trouble of requesting a sample of the kitchen unit we were
interested in and as a consequence placed a firm order. Although there
were a few problems, such a being sent the wrong sink, our overall
experience of DIY Kitchens was great. Your staff were able to
confidently deal with all of the issues and provided solutions to our
complete satisfaction. In particular I should like to single out two
individuals who were most helpful, Catherine and Natasha.
The only confusing part of the operation centred around the precise
delivery date, but apart from that we were very pleased with the whole
process. I must also mention the men who delivered the kitchen - whose
names I do not have - who were most courteous and pleasant.
I would therefore like to thank you for a wonderful product and would
like to wish you and your staff a very happy New Year.