Chris from Burwell "
(Harewood Lamp Room Grey and F&B Off Black) Good quality units, excellent customer support, very competitive pricing and a bit of fun along the way.’
Following a new kitchen extension and some ‘issues’ with the build we needed to re-visit our proposed new kitchen project.
We had the ridiculous quotes from some prestige kitchen companies and also visited numerous
local manufacturers and the main DIY chain stores.
Several conversations with your very helpful pre-sales staff, a lot of playing using your planning tools convinced us to pursue what we wanted with DIY – and we are pleased we did.
We did make a couple of visits to your showroom to assess your units and colours in ‘real life’. Staff were most helpful and we even got an impromptu tour of the manufacturing facility.
Finally we ordered and although found the website ordering a bit cumbersome when repeating the same unit it all went without a hitch and the total price was very acceptable.
We did have a few issues as we had requested a specific F&B colour for some of the units and there was some confusion over the supply of a solid vs glazed door of a particular size.
This was picked up by your customer support/post sales staff who contacted us and helped to resolve without issue.
We were kept informed of progress throughout your manufacturing and delivery process which was great. Your delivery team were brilliant – they were 15 minutes (yes minutes) early and were very efficient on getting the units into our premises even in the dark and the rain.
The packaging was very good – (wish I had shares in card and bubble wrap) – although there were a couple of small manufacturing marks on two units. Mentioned this to your customer support (who had called us to check all was OK) and they sent out replacements – no question.
Your customer support ticketing system works very well although might seem a little alien to those not used to that sort of system.However, it works well, questions were resolved promptly and accurately.So we are impressed with the company, now onto the kitchen…
The fitting was actually quite enjoyable and went together well and easily. Units all fitted as we had planned although we subsequently did order some additional shelves and brackets once it was all in place.
Absolutely no issue with any of the units although as this is all ‘diy’ there were a few concerns when fitting appliances and even though you are ‘on your own’ your customer support
were always able to offer advice.
Continually ‘showing off’ the new kitchen to the extent that friends are now re-fitting their own and are,( if have not already done so), going to use DIY-Kitchens.
Been in 6 months now and still very pleases we used DIY-Kitchens, If I had another house I would be using you again and looking forward to fitting it."